Windows users sometimes face some unexpected connection problem. Error 868 (The remote connection was not made) is one of them. This is frequently seen during connecting to VPN. Specially, If you are using PPTP VPN, You have more chance to encounter this error. In windows 7, This problem will show you an error code 868. But, If you are using windows 8 or windows 10, You may only see the error message. That is –
The remote connection was not made because the name of the remote access server did not resolve.
Why Error 868 – The Remote Connection was not Made:
It may have two reasons. One is your VPN server problem. Another one is your PC connection issue. Second one occurs more frequently. So, You have to fix it at first.
How to Fix The Remote Connection was not Made – Error 868:
If you can fix your connection issue or reset all internet settings in your PC, This problem will be gone. Know, How can you do it –
Method 1: Flush DNS & Reset Connections
When i face this similar issue, I preferred this method to fix it. I was successful. So, I recommend you to do it. You just need to follow these things –
- Open Command Prompt as Administrator. If your are using windows 10 or 8, Just press CTRL + X from your keyboard. Now select Command Prompt (Admin).
- Now type the following lines one by one and Press Enter. Each type you type one line, Press enter. I mean it will be one by one. You will learn more clearly from this article : Flush and Reset DNS Completely
netsh winsock reset
- Now restart your computer.
- Try to connect to your VPN and see you have successfully connected to the VPN.
Note: You may require to reconfigure your internet connection, If you reset your connections.
Method 2: Disabling Firewall or Antivirus
It is rare that method 1 fails to fix error 868. It must fix The remote connection was not made error. But if it still doesn’t work for you, Try to disable your antivirus and any third-party firewall (If you have installed). You also can disable windows firewall. Then try to connect to VPN server and see what happens. It should work.
Method 3: Try Different Network
If you still fail to face remote connection was not made issue, Try to connect to VPN from different network. If it works, Definitely there is something wrong with existing internet connection. In that case, You should contact your ISP (Internet Service Provider).
Method 4: Contact to Your VPN Provider
You also can contact to your VPN provider. They will help you or suggest you what to do.
If none of them helps you, You can reset or refresh your PC. If you are using windows 7 or any older version of windows you can reinstall it. You also can find more solutions for the remote connection was not made error.
Else, This microsoft social technet thread also may help you.