How to Fix Netflix Error U7121 on Windows 10

How to Fix Netflix Error U7121 on Windows 10

May 29, 2019 By Xtremerain Editorial Team

    Netflix app users in Windows 10 may have encountered many types of problems. But, Error code U7121 is the new one. If you are looking for a solution, you are at right place. In this article, I’ll give you some suggestions to fix Netflix error U7121.

    Fix Error U7121 on Netflix App on Windows 10

    When a user tries to play any movie or show included downloaded titles, he/she may see the following message:

    Whoops, something went wrong…
    We’re having trouble playing this title at the moment. Please try again later or select a different title.

    Error Code: U7121-XXXX

    Here XXXX can be anything like 3202, 3200, etc. It depends on some facts. However, You may want to know why this error occurs. You face this issue while trying to play a downloaded title. It is because that title download was incomplete or have become corrupted. Some other things also may create this problem. However, If you frequently encounter it, you may need to take steps to get rid of it.

    Fix Netflix Error U7121 on Windows 10

    This problem has only two solutions. Fortunately, These two will work most of the time. Here are the methods.

    1. Run Windows Store App Troubleshooter:

    Microsoft has included built-in app troubleshooter in Windows 10. As Netflix is Windows Store app, this troubleshooting tool can be beneficial to repair this error.

    So, At first, Open settings on Windows. To do it quickly, you can press on Windows + I on the keyboard. Then, navigate to Settings > Update & Security > Troubleshoot.

    Now, Find and click on Windows Store Apps. It will make the “Run the troubleshooter” button visible. Just click on it.

    It will start scanning for common store apps problems. If the troubleshooter finds any errors, it will automatically solve it. In case, It can’t fix it automatically; it will show you the result so that you can take steps to repair the problem.

    However, After running the troubleshooter successfully, Open Netflix app. Then, Try to run the problematic title. I hope, You will no longer face error U7121-3202 or 3200.

    2. Re-Download the Title:

    It is possible that you are still experiencing the problem even after running the troubleshooter. In this case, You have only one option. You can just delete the downloaded show or movie and re-download it. Then, Try to play the title again. Hopefully, It will fix Netflix error U7121-3200, 3202 or any other similar errors.

    Some of you may don’t know how to do it. For you, Here are relevant instructions.

    At first, Open Netflix app on Windows 10. Then, Click on the three vertical lines icon and go to My Downloads.

    Now, You should see all the downloaded titles. Click on the Edit icon (Pencil like icon) from the top right corner. It will allow you to select downloaded contents. Select the problematic one and click on Delete icon from the top right corner.

    After that, Find the title by using the search bar and download the Netflix movie/show again. It will fix error u7121.

    Redownloading can’t be an ideal solution. But, When you have no ways, you can blindly choose it. However, Some tips can be helpful for all users who have encountered this problem.

    How to Avoid Netflix Error U7121:

    Of course, this problem is very much annoying. So, Every user doesn’t want to face it. There are some things you can do which may help to avoid this error.


    Always keep Microsoft SilverLight up to date. You can get the latest Silverlight from here:

    Make use your hard disk has no problems. Read: Ways to Fix Hard Disk Problems.

    You also can optimize your PC performance by using various trusted tools like Advanced SystemCare Pro. It also may help you to avoid errors related to Netflix app.

    However, I hope these tips will help you to fix Netflix error U7121. Do you have any other idea to troubleshoot this problem?