You have just installed Windows 10 or 8. You don’t expect any hassles. But sometimes you really have to face some unexpected errors with windows. Blue screen errors are some of them. System service exception is one of blue screen errors. Like other blue screen errors, it may appear repeatedly with an error message ‘Your PC ran into a problem and needs to restart. We are just collecting some error info, and then you can restart’. If you’d like to know more, you can search online later for this error: SYSTEM_SERVICE_EXCEPTION’. To fix System service exception, There are several common methods. If you are lucky, You will be able to resolve it very easily.
This blue screen of death arises due to drivers issue especially graphics drivers like AMD or NVIDIA problem. Else, Some incompatible or problematic programs and updates may cause this BSOD. However, If you can find out the culprit, It will be easier to repair this error.
How to Fix System Service Exception in Windows 10, 8.1, 8:
Nowadays, People face System Service Exception due to AMD or NVIDIA graphics driver problem and any windows updates like KB2778344 more. Anyway, Before proceeding to actual methods, I recommend you to disable your antivirus program, disconnect external USB devices and run chkdsk command and see If it gives the positive signal. In case, You are facing system service exception due to VirtualBox, You can try to repair this program. Because It also may help you. If you have already tried these things or these are not relevant to you, Follow these instructions below to fix system service exception.
Find the Actual Reasons Behind This BSOD:
If you know which things are causing the problem, It will be easier to fix. So, You can simply create minidump file in windows. After creating, Analyze minidump file to know which drivers or services are responsible for system service exception. This will make much easier troubleshoot this problem. Anyway, Follow these methods to know more about how to troubleshoot system service exception.
Method 1: Install Compatible Driver Software
You need to do all processes in safe mode with networking. Normally, you can’t turn on your PC in safe mode. Because, the advanced boot menu is disabled in windows 10, Windows 8 and 8.1. So you have to enable it manually. To enable it, you can read this article: Enable Legacy Advanced Boot Menu in Windows. Else, Here is another guide to boot into safe mode more easily.
After enabling advanced boot menu, turn on your PC in safe mode with networking. Then you can fix system service exception BSOD error. To do it-
- Once your PC started in safe mode, Open device manager from the control panel. Just go to Control Panel > Hardware and Sound and open Device Manager.
- In device manager find any drivers’ name with the yellow sign.
- If you see any driver with the yellow sign from the list, just uninstall it and install it again with the latest driver software.
- If you have AMD or NVIDIA graphics card, Try to update it to the latest version. Even, Intel HD graphics driver problem can be responsible for this BSOD. In that case, You will need to update this driver to latest version.
- Now restart your PC.
This method will fix system service exception BSOD error. But if your system service exception error is due to an update number KB2778344 or anything else, you will have to follow method 2.
Method 2: Remove Security Update KB2778344 to Fix System Service Exception
You have to do this process in safe mode. Fix system service exception by following the steps below-
- Start your PC in Safe Mode.
- Go to Control Panel > Programs > Programs and Features and click on View installed updates.
- Now right click on Security Update for Microsoft Windows (KB2778344) and Select Uninstall to remove this update.
- In Uninstall an update confirmation box, click on Yes.
- After uninstalling, restart your PC.
It should fix system service exception blue screen error.
Method 3: Uninstall Recently Installed Programs or Update:
It is possible that your problem has been caused by any program that you have installed recently. Else, Most recent windows update may not go through the right way. As a result, It may cause system service exception blue screen problem. I’ve already discussed it in method 2. So, To get rid of system service exception, You should uninstall most recently installed software or update. It totally depends on your situation. If you can’t access your PC normally, You will have to do it in safe mode.
Method 4: Disable Google Update Services
You may become surprised that Google automatic update services can cause “system service exception”. To fix this problem, You must try to disable google update services and check if it resolves the issue. I know that is useful service to keep your browser up to date. But a simple sacrifice may help you a lot. Anyway, Here is how you can do it –
- First of all, Press Windows Key + R from the keyboard.
- Type msconfig and hit Enter.
- Click on Services tab.
- Now, Find and uncheck Google Update Service.
- Click on Apply and OK.
- Restart your PC and see you have just overcome the nightmare system service exception.
Method 4: Repair Corrupted or Missing System Files
If your important system files are missing or corrupted, You may encounter this BSOD. In this case, You will need to repair corrupted or missing system files. It is very easy. To do it –
- Open Command Prompt as admin. To do it, Just right click on command prompt and select run as administrator. If you are in windows 10 or 8.1, Right click on Start Button and select Command Prompt (Admin).
- Now, Type sfc /scannow and press Enter.
- It will automatically fix the system files problem.
In the meantime, This command will also fix system service exception.
Method 5: Troubleshoot with Driver Verifier
Sometimes, you may see that your drivers are compatible with your windows. Then you need to follow this method to fix system service exception. You should troubleshoot your drivers with driver verifier. To know how to use driver verifier read this article: Troubleshoot Windows Problems
After troubleshooting, you may not see system service exception blue screen error again.
Method 6: Update Drivers and BIOS
You also may need to update your drivers and BIOS. A recent update of windows may create conflict with your older drivers. So, I always recommend you to update drivers. You will get instructions on your computer manufacturer website about BIOS update. If you are running an Intel processor, You can download intel driver utility and install it in your PC. It will help you to know which drivers should be updated. Many users have fix system service exception error by this way. Hope, It will also help you.
Method 7: Fix Registry
You can fix registry of your windows by any trusted application like CCleaner. Fixing registry may help you to fix system service exception.
Some other Fixes for System Service Exception:
You may see specific driver names along with this error. In that case, You may need to uninstall/disable some software and drivers. Here are details.
1. Fix System_Service_Exception (ks.sys):
You see a specific name ks.sys with the error name. If above methods fail to fix the problem, You can disable your webcam from device manager in order to fix it. To do it –
- Press Windows Key + X and select Device Manager.
- Now, Find the WebCam driver and right click on it. Then select Disable.
After disabling webcam, You may still face the problem. Especially, In windows 10, McAfee and any other, any virus may cause system_service_exception (ks.sys) problem. So, You may need to completely remove your antivirus temporarily to check if it helps. Every antivirus should have a tool to remove them completely from your PC. For Example: If you have just uninstalled McAfee from your PC, Run this tool to remove it completely. Then restart your PC and see the problem has gone away. If you have installed any virtual drive software, You also can temporarily uninstall it and see what happens.
2. Fix System Service Exception (ntfs.sys):
Your BitDefender antivirus and any VPN client, You can uninstall them to fix this error with the specific driver name ntfs.sys. Asus Laptop or PC users may have a software named Asus GameFirst Service. It may cause this error. So, You can uninstall it.
3. System Service Exception during Playing Video Game or HD Video:
It is very common that you may face it during play a video game. In that case, If you have installed MSI Live Update and Xsplit software, You can uninstall them. You also may need to update your video drivers.
Alternative Method to Fix System Service Exception:
Alternatively, At first, you can perform clean boot. It will help you to know if any third-party service is causing the error system service exception. If it doesn’t help, You can restore your windows to an earlier state to fix system service exception.
If none of these methods work, You will have the option to reset windows. In many cases, It “fixes system service exception” error.
You also can search for solutions in http://answers.microsoft.com/. If you still face system service exception error, you can repair or re-install your windows.